To approve and delete token requests made to your account, go to the Tokens tab under My NCD Surveys and click on Token Requests at the top under the tabs bar.

Tick the box next to the relevant request in the list, add a comment if you wish and then click Update to approve the tokens.

If you do not wish to approve the tokens, click the Request Options drop down list to select either pending or delete before clicking Update.

Pending may be used if you are still waiting on payment from the user for previously ordered tokens and do not wish to approve more tokens until the payment has been received.

Delete may be used if they tokens are no longer required by the user who requested them.

If you select Pending or Delete as an option, it is recommended you include a comment as to why you selected this option.

PLEASE NOTE: You are only able to approve token requests if you have the tokens available to pass onto another user.

If you do not have enough tokens of the particular country/language/report type requested, you will first need to go to Request Tokens section and request those tokens, wait for them to be approved by your Token Vendor and then you can approve the pending request on Token Requests.

If you require further help please use the Contact Form at the bottom of this page.